Exchanges and Returns

At SAHRA, earning your trust is our highest priority. That’s why we have created a transparent Exchanges and Returns Policy that reflects our commitment to excellence.

REQUESTING A RETURN, EXCHANGE, OR CANCELLATION

Please contact us exclusively by email: support@sahramaison.com
Requests must be submitted within 14 days from the date of delivery.
Customer service is available Monday to Friday, with responses provided within 72 business hours.

RETURN COST & PROCEDURE

All returns and exchanges have a fixed fee of €25 + variable shipping per order, regardless of the number of items or reason.
Please check if your order falls into one of the categories below before submitting your request.
If your request is approved, you will receive a return label by email. You must:
- Print and attach the label to the package.
- Drop it off at the postal service point indicated within 3 calendar days.
  Note: labels are valid for a limited time and cannot be reissued once expired.

RESTRICTED ITEMS

Products marked as “SALE” or discounted items are final sale and not eligible for returns or exchanges, as they are the last units in stock.
Accessories, such as earrings, are not eligible for returns or exchanges due to hygiene reasons.
Incorrect size or change-of-mind cases are not eligible for refunds; exchanges may be possible under the return conditions.

CONDITIONS FOR ACCEPTANCE

Returned items must:

Be unworn, unwashed, undamaged, and unstained.
Be free of odors or alterations (hem, tailoring).
Include all original tags and labels.

Items that do not meet these conditions or fall into the “Restricted Items” category will not be accepted and will not qualify for a refund.

EXCHANGES

Must be requested within 14 days of delivery.
Subject to stock availability.
If unavailable, store credit will be issued via gift card.
Processing and delivery of exchanges may take up to 2 months, depending on region and payment method.
SAHRA reserves the right to refuse exchange requests for items within the “Restricted Items” category.

CANCELLATIONS & REFUNDS

Cancellations are accepted within 14 days of delivery. Requests beyond this period will not be accepted.
Refunds are only issued after inspection of the returned item.
Refunds may take up to 2 months to process, depending on shipping region and payment method.

Refunds will be denied if:

The request is made after 14 days.
The item is not shipped within the return label deadline.
Items are worn, damaged, or altered.
Purchases were made using Afterpay, PayPal, Apple Pay, or Google Pay.
Abusive behavior or false information is identified.
The item falls under the “Restricted Items” category.